Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–2 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

We currently offer delivery within the United Kingdom.

Estimated Delivery Time: 5–7 Business Days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, peak seasons, or unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment's progress.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur. If your order has not arrived within 10 business days of dispatch, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and find a suitable resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: Joliesmile

Email: joliesmile.co.uk@gmail.com

We aim to respond to all enquiries within 1–2 business days.